We are so committed to helping you get the right gear for your goals that we back all of our products with a 100% satisfaction guarantee. If you aren't completely happy with your purchase, simply return it within 30 days from purchase. Returns must be in new condition, in the state you received them. New Balance reserves the right to refuse worn or damaged merchandise.
Unfortunately, we cannot accept returns on custom shoe orders.
We are proud to accept Visa, MasterCard, American Express and Discover.
To protect our customers, we verify all shipping and billing addresses with credit card companies when processing orders. If you are having merchandise delivered to an address other than your billing address, your order may be delayed for verification.
Choosing to pay with PayPal will transfer you to the PayPal payment page. PayPal securely processes payments for New Balance. Pay with PayPal in a couple clicks and you will return to New Balance upon payment completion. New Balance will send you an email confirming your purchase and PayPal will email you a receipt for the transaction once your payment is complete.